Monday, May 25, 2020
Black Civil Rights and Feminist Rights Essay - 807 Words
During the twentieth century, both the Civil Rights and the Womenââ¬â¢s Rights movements had a comparable ambition in mind. They both wanted to gain the rights and opportunities that others had. In this research paper my goal is to compare and contrast both movements and how they went about chasing each of their goals, and at the same time express some of my viewpoints. The Black Civil Rights was a movement that began right when ââ¬Å"Reconstructionâ⬠ended in the late 1870ââ¬â¢s which granted all Americans to equal treatment under the law, as provided by the Fourteenth Amendment (Sidlow amp; Henschen, 99) I will be discussing certain examples that marked this movement significantly. For example, in the landmark of Plessey vs. Ferguson decision inâ⬠¦show more contentâ⬠¦Furthermore, in 1969 the media caught on to the movement and brought a wider audience into it that in turn created more momentum to get their goals met alongside the goals of blacks. The movement, fueled by these successes, renewed a push for an Equal Rights Amendment (ERA) to the Constitution (Sidlow amp; Henschen, 107). The amendment was then adopted in 1972 and states began adopting it, but adoption abruptly halted two years down the road and ultimately failed. The work of the Liberal Feminism Movement started to merge with the work of the Civil Rights Movement, as both were movements seeking similar rights for their respective minority groups. Blacks were largely the group violently pushed back against, and the group for which Affirmative Action was initially formed, but both movements were met with similar opposition as they played out at the same time. These movements both had a goal as extensive as racial equality since gender equality with skin of the same color felt like a task of the same size to the feminists and although the Civil Rights Movement accomplished this goal in manageable steps, the ultimate goal was equality with whites and equality with all women. The Feminism Movement used many of the same strategies and methods as the Civil Rights Movement, Nonviolence, for example, was known to be the best tactic at the time (Sidlow amp; Henschen, 103). Although anger would have beenShow MoreRelatedA Sociological Look at the Feminist Movement the Civil Rights Movement1686 Words à |à 7 PagesThe Feminist Movement The Civil Rights Movement Lauren Greene SYG2000 Tuesday/Thursday 5:00 pm December 9, 2012 Social Movements Impact Western Culture For centuries, large groups of individuals have come together to oppose prevailing ideas, challenge conformity and promote great change in beliefs, government policy and overall social reform. Whether it is an instinctual component of human existence or a way of survival as learned from previous generations, social reformRead MoreThe First Wave Of Women s Suffrage Movement1653 Words à |à 7 Pagesearly 20th century, the early feministsââ¬â¢ focal concern was womenââ¬â¢s suffrage. During this time, most women in the United States did not have many economic and political rights. Back then priorities of women were to take care of their homes, families, and husbands. These earlier feminists, also known as the first wave feminists, simply wanted a voice and this led to the womenââ¬â¢s suffrage movement. By 1920, the Nineteenth Amendment finally passed and gave women the right to vote (Kotef). This successfulRead MoreMartin Luther King Jr. Is A Famous Figure In African America n1416 Words à |à 6 Pagesfigure in African American and American history. He is one of the most celebrated African Americans who lead the Black Civil Rights Movement to fight for the equality and freedom for African Americans. The speech I Have a Dream is Kingââ¬â¢s most famous speech, which helped African Americans fight for their rights of equality. The I Have a Dream speech purpose was to seek equality among blacks and whites, while feminism discusses equality among men and women. The rhetorician perspective analyses Kingââ¬â¢sRead MoreThe Second Wave Of Feminism1594 Words à |à 7 Pagesfirst advocacies for womenââ¬â¢s rights, the Second-wave feminism in the 1960s saw itself as a movement that achieved great success in terms of womenââ¬â¢s social, economic, and political rights. The Womenââ¬â¢s Rights Movement that began in the sixties, in comparison to the first-wave feminism in the 19th centuryââ¬âwhereas many activists focused on only womenââ¬â¢s s uffrageââ¬âthe second-wave feminism dealt with a broader range of issues. From education, the patriarchal system, sexual rights, and the workforce, to advocatingRead MoreLesbian Identity Politics and Associated Organizations Essay936 Words à |à 4 PagesIdentity politics were a major part of social reform in the Sixties and Seventies. Yet, the advent of identity politic reform originates in the Fifties, a decade that saw the African-American Civil Rights Movement start to gain momentum. On the heels of the Civil Rights movement, we also see the Womenââ¬â¢s Liberation Movement begin to gain steam, shortly thereafter followed by the Gay Liberation Movement. And as an offshoot of these reform movements, we observe the dawn of lesbian identity politicsRead MoreBook Review: Black Feminist Thought (Patricia Hill Collins) Essay1077 Words à |à 5 PagesAlexandra Bobet HIST 3119 Spring 2013 Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment (review) Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment. Ed. By Patricia Hill Collins. (New York: Routledge, 2000. ii, 336 pp. Cloth, $128.28, ISBN 0-415-92483-9. Paper, $26.21, 0-415-92484-7.) Patricia Hill Collinsââ¬â¢s work, Black Feminist Thought seeks to center Black Women into intersectionalist thought, addressing the power struggles thatRead MoreThe Black Movement And Women s Liberation Movement1645 Words à |à 7 PagesThe Black Feminist Movement was formed in response to the rise and success of the Black Civil Rights Movement and the Womenââ¬â¢s Liberation Movement. In an era of drastic social reform, many black women believed that their needs were not being properly addressed. Black Feminism played a significant role in American History by highlighting the flaws in the various liberation movements that arose. In doing so, it gave rise to many Black Feminist Organizations which in turn fostered a sense of accomplishmentRead MoreThe Memos On Women During The Civil Rights Movement Essay1554 Words à |à 7 Pagesboth races. Two Memos on Women Women learned from their involvement with the civil rights movement to ââ¬Å"think radically about the personal worth and abilities of people whose role in society had gone unchallenged before.â⬠These thoughts, naturally, became part of how women began to place themselves within the civil rights movement and to truly start to think about what being a woman in a civil rights organization, like SNCC meant. In a way SNCC acted similarly to the radical abolitionists of theRead MoreCivil War And The Abolition Of Slavery Essay1473 Words à |à 6 PagesAmerican society?â⬠After the Civil War and the abolishment of slavery, people were heading towards a new time of Radical Reconstruction (1865-1877). But, opportunities for former slaves had been sabotaged by the Compromise of 1877. From then the Black community were left exposed and unprotected by terrorists racial groups (Robinson). To go forward, and away from such oppression, movements have been created to cease unfair trea tments from theses racial groups. In recent years, Black Lives Matter has beenRead MoreThe Effects Of Writing On Feminist Theory1375 Words à |à 6 Pages The Effects of Writing on Feminist Theory Throughout known history, societies that have developed across the globe have favored men. Men were permitted to be lawyers, doctors, voters, and land-owners; however, one of the most influential, yet underpaid occupations for an individual is the writer. Men have served for centuries as the mouthpiece for truth regarding all things, until early feminists pushed for girls to receive education including key success skills such as reading
Thursday, May 14, 2020
Personality Types Of Personality Type - 1585 Words
There are many different personality types. To find which of the sixteen personality types you may have, you would have to take the Myers-Briggs Personality Test. These personality types were developed by Carl Jung, Katharine Briggs and Isabel Briggs Myers. After taking this test I will be able to access indispensable research, that I can apply my strengths and weaknesses of my specific personality type to my work-life, relationships, and growth as an individual. Each personality type contains four preferences based on temperaments and how you respond to certain situations based on feelings or thinking. To determine these characteristics of my personality type I will need to break down each letter of my final result of my personality type so that I can fully understand what my personality type means. Finally, I will be able to contain a full understanding of my personality and how I can be a better employee. ââ¬Å"Personality Typesâ⬠There are sixteen different personality types; ââ¬Å"ESTJâ⬠, ââ¬Å"ESTPâ⬠, ââ¬Å"ESFJâ⬠, ââ¬Å"ESFPâ⬠, ââ¬Å"ISTJâ⬠, ââ¬Å"ISTPâ⬠, ââ¬Å"ISFJâ⬠, ââ¬Å"ISFPâ⬠, ââ¬Å"ENTJâ⬠, ââ¬Å"ENTPâ⬠, ââ¬Å"ENFJâ⬠, ââ¬Å"ENFPâ⬠, ââ¬Å"INTJâ⬠, ââ¬Å"INTPâ⬠, ââ¬Å"INFJâ⬠, ââ¬Å"INFPâ⬠. These personality types were all researched and developed by three outstanding people. Carl Jung, Katharine C. Briggs Isabel Briggs Myers worked very hard and put in a lot of time and effort to making sure these types of personalities were accurate based on have we perceive information and how we make decisions. When we go to make a decision the question is do we useShow MoreRelatedEssay on Personality Types939 Words à |à 4 Pagesinto it and slowly, they entrench deep down in solid states. We can divide personality in two halves. First is that, which the psychologists term as ââ¬ËT- Personality. This is a toxic perso nality. Second is that, that the psychologists call N-Personality and this is energetic. h2The poisonous T-Personality/h2 This type of N- personality always keeps a negative mindset about everything. The attitude of poisonous personality always tends veering round pessimism and dispirited. Being a perfectionistRead MoreType a Personality Essay2899 Words à |à 12 Pagesthis thesis I am going to write about my own personality and the associated traits which come with my personality type. Iââ¬â¢m going to consider if also if Iââ¬â¢m type A, B, or C. also if Iââ¬â¢m extrovert or introvert, plus the traits which come in between those levels of personality. I also need to consider if I have an abnormal personality and its origins i.e) psychodynamic, behavioural, cognitive or humanistic. Personality A is a very strong and bold personality to own. This is typically related to a personRead MorePersonality Type Consumer Behavior824 Words à |à 4 Pagesibs | Interim Report | ââ¬Å"Personality type and its effect on Consumer Behaviorâ⬠| | | | Submitted by: Ashu Gurtoo | 09bshyd0186 | Project Proposed: ââ¬Å"Personality type and its effect on consumer behaviorâ⬠Description of the project: We will first try to understand what is consumer behavior What do we really want to study when we say that we want to study consumer behavior? * Why consumers make the purchases that they make * What factorsRead MoreDifferent Types Of Personality Behavior1375 Words à |à 6 Pagescertain personality types, hardiness, optimistic beliefs, spiritual beliefs and the ability to ask for help when needed are traits of people who can cope effectively. These people use their skills and strengths to cope. Non-copers do not have these traits therefore they do not have access to natural or learnt coping abilities needed to cope effectively so they tend to turn to other sometimes faulty coping strategies and mechanisms (ââ¬ËWhat Is Resilience? (And Why It Matters)ââ¬â¢, n.d.). Personality typesRead MoreTypes Of Personality Tests Out There844 Words à |à 4 Pages There are many types of personality tests out there. Some of them are better than others. These tests are used to help determine the different personality types. Many employers use these tests to help place new employees. They also use them to help determine if an employee will work out or not. It can be important to know your own personality type. Understanding how you learn and what type of jobs might be best for you can be very helpful in your own life. Many employers use tests like the oneRead MoreCultural Differences And Personality Types Essay2031 Words à |à 9 Pagestheir getting married, they say it with the hopes of eternal love of their future spouse. Not realizing that conflict occurs, but not with the spouse but the family members. Some of the conflict may be due to various cultural differences and personality types. Culture is the belief, custom, knowledge, rituals, language and other things that such as a way of thinking or life. As cultural differences is determine on what we believe. Mayer (2012) mentions, that beliefs are whatââ¬â¢s important to an individualRead MoreJung Personality Typology Test Is Designed For Determine Personality Type1086 Words à |à 5 PagesJung Personality Typology Test is designed to determine personality type. There are 16 different personality types measured by 8 traits: extraversion, introversion, sensing, intuition, feeling, thinking, judging, and perceiving. The leaderââ¬â¢s res ults are predominately extrovert, slight preference of sensing over intuition, slight preference of feeling over thinking, and slight preference of judging over perceiving (Jung Typology Test, 2017). The Communications Quiz is designed to measure how effectiveRead MoreTypes Of Personality Tests Exist Today972 Words à |à 4 PagesISFJ Personality Type Many types of personality tests exist today. The Meyers Briggs test has been proven valid and reliable by hundreds of studies over the past 40 years (MBTI Basics). My personality type is ISFJ which stands for Introverted, Sensing, Feeling and Judging. Learning about my personality type has helped me realize which careers that would be good, the best way for to study, my ability to successfully work on a team and even how my personality type impacts my personal relationshipsRead MoreTypes Of Personality : What Really Happened?1137 Words à |à 5 PagesTypes of Personality When I went to school today I went to go over by my friends, and as they were talking I realized that they were all telling something different. One was telling a story about how she saran wrapped a car last night, which was a lie, she would never do that in her life. One was explaining how she thought this one girlââ¬â¢s outfit was ugly. She was not wrong. The last one was telling a story about how in class they were playing a review game for a test and she knew every answer.Read More Child Personality Types Essay1123 Words à |à 5 PagesChild Personality Types Anyone who has spent time with or around children will notice that each one has a special personality all of their own. Children, like adults, have different traits that make up their personalities. Experts have researched this phenomenon in detail and classified children into different categories. Some experts have named more than three categories, but Peter L. Manigone has chosen three that most experts agree with. These categories have been named flexible,
Wednesday, May 6, 2020
Social Media Effects Terrorism Terrorism - 1205 Words
Social Media Effects Terrorism What is cyber terrorism exactly? Cyber terrorism is known for ââ¬Å"an electronic terrorism or information wars, can be defined as any act of Internet terrorism which includes deliberate and large-scale attacks and disruptions of computer networks using computer viruses, or physical attacks using malware, to attack individuals, governments, and organizationsâ⬠(Paul Curran). Terrorist have gotten a lot clever and started using social media to alert, recruit, and scare the public with their terrifying messages about their organizations and attacks they plan to make in the future. This was a boost for Terrorist organizations to get their messages out to the world and to get more people to join them. Problems started to rise from Twitter, Instagram, video messages posted on Facebook or any website out there. We now have to take this problem in our hands and take a step forward to try and resolve this ââ¬Å"cyber terrorismâ⬠threat from going any further. Cyber terrorism was a term that Barry C. Collin of the Institute for Security and Intelligence back in the late 1980ââ¬â¢s, but the term wasnââ¬â¢t actually used until the year 2000. Terrorist groups can use the Internet to hack into accounts or websites to brainwash anybody to join their organizations. For instance, two years ago, two Austrian girls fled their homes to fight in Syria and they disappeared in April where they were tracked for a while until the southern Turkish region of Adana. Families andShow MoreRelatedSecurity Background And Threats Of Terrorism Essay1374 Words à |à 6 PagesOne. Security background and threats of terrorism Since the beginning of a 21st century, an international security environment has been proved to be more volatile, unpredictable, complex and ambiguity with their challenging effects in various ways. Thus, those challenging situations take into particular considerations when combating terrorism throughout the national security strategy. The civil war, sectarian spillovers of crises, state catastrophe in central Africa and the Middle East will likelyRead MoreTerrorism And The Social Media1719 Words à |à 7 Pages Terrorism and the use of social media to further its objective is a major concern affecting the world today. With the growing threat of terrorism, studying its operational techniques help to determine how and why terror groups are succeeding. Understanding the impact that terror groups have on marginalized populations through propaganda and a manipulation of facts will help in developing a greater understanding of terror groupââ¬â¢s ability to mount successful campaigns g lobally. Given the threat thatRead More The Mediaââ¬â¢s Support of International Terrorism Essay1742 Words à |à 7 Pagesthe Romans slowly disappear and their voices vanish from Jerusalem.à The fear of terrorism grows and Roman repression grows along with it, this in turn leads to the people of Jerusalem to revolt in 70 AD (Miller V).à If this attack had been made in some dark alley with no spectators would the people react the way they did? à à à à à à à à The marketplace of old Jerusalem, can be compared to the media of today. What better place to get the public informed about your reasons and purposeRead MoreWhy Suicide Terrorism Is An Effective Tactic1354 Words à |à 6 PagesCritically examine why suicide terrorism is such an effective tactic. Over the past decades suicide terrorism has confirmed its effective tactic and it is seem to be developing and growing movement. Terrorism is designed to cause panic within people, communities and countries but also to gain the publicity through media. Suicide terrorism, more than other forms of terrorist activities is presenting determination and dedication both of dying by individual terrorist as well as the desire to killRead MoreThe Is Terrorism, And What Makes It Offensive?1492 Words à |à 6 Pagesfactors. Perspectives are a major factor with terrorism. Terrorism can be traced back nearly 50,000 years, to the onset of human existence. It has affected every culture, and every gender. Ranging from the Egyptians and the pharos, to the Greek kings. It has marched across all of the Middle East, through the once pure skies, right into our home land- the United States of America. But what is terrorism, and what makes it offensive? To understand terrorism, we must delve into its roots. In the documentaryRead MoreThe Merits And Merits Of Media Coverage Of Terrorism Essay1607 Words à |à 7 Pagesyour choice, discuss the merits and de-merits of media coverage of terrorism. Introduction: From the outset, the paper makes clarity of the key terms terrorism and media coverage. According to Magstadt (2009:506) terrorism has been defined in many ways, but the most definitions take into account several factors including violenceââ¬â¢s, the desire for publicity, political motive and intimidation aimed at the civilian populations. Jerkins (n.d.) ââ¬Å"terrorism is the use or threatened use of force designedRead MoreWorldview On Terrorism : Terrorism1654 Words à |à 7 Pagesworldview on terrorism. Unlike earlier before when terror groups were confined in their countries or particular region, the new form of terror signposted that they could perpetrate terror to the entire world. Evidently, from the recent past attack itââ¬â¢s apparent that their most suitable target is unarmed civilians. They also target the highest number of casualties possible so as to inflict fear and intimidations and consequently pass their propaganda. Modern terrorism can be analyzed focusing on issuesRead MoreTerrorism and the Media1629 Words à |à 7 PagesTerrorism and the Media Terrorism has played a role affecting civilization for a hundred of years. The acts of violence have aims and objectives which intend on being achieved by the perpetrators themselves, or by the organizations that support these acts. With the aid of the present day media, acts of terrorism are now becoming designed to grasp the attention of the entire world and compel a terrorist organizations message into the spotlight for the whole world to look at. Reasons and purposeRead MoreTerrorism and Moral Panic in America Essay1650 Words à |à 7 Pagesindividuals who believe that their social stability is being endangered. There have been a number of moral panics which have captivated society in terror and more often than not, owing to unfamiliarity. This essay will discuss the perception of a moral panic and will look at the case of the September 11th Terrorist attack against the United States of America, which triggered a colossal conflict of morality within modern day society. This e ssay will also analyse terrorism as a perceived deviance, the roleRead MoreTerrorism The word terrorism seems to be easy to define. It is a word that everyone is1100 Words à |à 5 PagesTerrorism The word terrorism seems to be easy to define. It is a word that everyone is familiar with. Terrorism, as used in todays media which covers a wide range of violent acts. Terrorism is violent acts that are intended to create fear(terror) are perpetrated for a religious ,political or ideological goal and deliberately target or disregard the safety of non civilians or we can say it is the threat of violence or an act of violence . Terrorism is an international problem in todays global
Tuesday, May 5, 2020
Service Quality in Internet Banking â⬠Free Samples to Students
Question: Discuss about the Service Quality in Internet Banking. Answer: Introduction: SABBs purpose in the Saudi market is to give its clients the best possible service. It does this by always surpassing its customers expectations. The companys purpose is to provide customers with normal banking services, but with a difference. While the company has always banked on creating a competitive advantage through quality customer service and relationship management, it has increasingly realized that this can only be achieved through efficiency, and working to ensure that banking is not only enjoyable, but it is not an inconvenience (Craig, Ramaseshan, 1994). The best way of doing this is through harnessing technology, leading to the integrated internet based banking system that the bank has recently rolled out. The system is accompanied by a complimentary mobile banking platform that the bank runs Broderick Vachirapornpuk, 2002). The companys goals are targeted at its stakeholders. For its customers, its goal is to be the best to bank with, where investors want to invest, and where entrepreneurs go as they seek the facilities to enable them actualize their ideas. The company does this by ensuring that it offers the best rates and the most competitive facilities to its customers, which also enhance convenience and efficiency, and are transformative to lives and businesses. The company second group of stakeholders is its employees. The company understands that the only it can achieve its aims is by having a talented, skilled and highly motivated team driving business (Laplume, 2008). To achieve this, it has to achieve the right people. The company aims to be the place where the best people want to work, and ensure that a job at SABB is not only a way of making money, but a way of life, and a career changing opportunity. To its investors the company has been keen to be the place where investors want to put their money, since the bank will be able to provide them with better returns on their investment than any other in the competition. With these goals, the organization understands that its business can only be Management sustainable with good coordination between the three sections of its stakeholders (Nwanji Howell, no date). The bank currently ranks sixth in terms of assets and profitability. The bank has however faced strong competition from local and regional players, as Saudi Arabia becomes ever more attractive to banks. The market has a range of highly competitive products. But its marketing needs to be more aggressive, while it also needs more innovative solutions for its customers, which will set it apart from its competitors. Marketing initiative The marketing initiative proposed seeks to encourage more customers to sign up for internet banking and mobile banking. The plan will involve a reengineering of the whole product, and its rebranding to better communicate the aspirations of the organization. SABB will do extensive marketing promotions of the new product using all available channels radio, television, and the internet. Print media s not considered effective in this juncture, since it may not appeal to the target market. The anticipated users of the product will include young professionals and businessmen. The company also aims to be use a marketing strategy that will show the versatility of its offering, including through the integration of its product with other services, such as tax and utility bills payments, among others (Neti, 2011; Lamb, Hair, Mcdaniel, 2009). The objectives of the strategy are to enhance efficiency, and improve profitability. The company aims to see a 60% increase in applications for mobile and internet banking. It also expects to see its revenues increase by 20%, due to the increase in efficiency, and significantly more share of the market. The company also aims to use this project to build a sustainable competitive advantage over its rivals, based on technological advances, and the innovative service delivery. The implementation of the strategy will include the Management marketing initiative discussed above, whereby promotions will be carried out using the internet, television and radio (Smit, 2007). At the same time, posters and billboards along popular places will be utilized to hype the re-launch of the product. The company will have a strategy monitoring process. This will include weekly reviews of its progress, in terms of signups, and usage of the platform. Based on this, the company will decide on what to change if not working properly. The plan will take three months, at which point the marketing campaign will be toned down, to only involve an online presence, also utilizing social media. The most important goal of the strategy is to increase the number of people using online banking. This therefore is the main priority (Huber, 2011). It is expected that within the three months, the number of customers will increase by 60%. At the end of the first year, the company is expected to have achieved 80% increase on its current numbers of online banking customers. This will constitute more than half of the companys total clientele. This will significantly reduce the number of clients who need to go to the bank for transactions. It will also reduce costs since it is expected that staff may be deployed to other important functions in the organization (Blok, 2014; Lianrong, 2012). Conclusion Things may not always go according to plan. There are several environmental factors that may determine whether the goals are met, including the markets reaction. The company need not wait for the project to be fully implemented before it can measure the effectiveness of the said strategy. The company will do this using two methods. The first of these will be the monitoring of responses on the social media platforms erected for this purpose. These will be aggregated so that the company can then decide on an effective response (Lianrong, 2012). The second part of the measurement will involve measuring the signups. These will be the most important measure, since it is the ultimate aim of the strategy. Through the measurement of these numbers, the company will be able make any adjustments needed to make the strategy a success (Hill Jones, 2008). References Blok, C. (2014). A pragmatic approach to measuring, Management monitoring and evaluating interventions for improved tuberculosis case detection. International Health , 6 (3), 181-188. Hill, C., Jones, J. (2008). Strategic Management: An Integrated Approach. Boston: Cengage Learning. Huber, B. (2011). Effective Strategy Implementation:. Bern : Gabler Verlog. Lamb, C., Hair, J., Mcdaniel, C. (2009). Essentials of Marketing. Mason: Cengage Learning. Laplume, A. (2008). Stakeholder Theory: Reviewing a Theory That Moves Us . Journal of Management , published online. Lianrong, X. (2012). Approaches to the development of online measurement and evaluation system: Structure, strategy, and technology. IEEE Xplore , published online. Neti, S. (2011). Social Media ans its role in marketing. International Journal of Enterprise Computing and Business Systems , 1 (2), 1-16. Nwanji, T., Howell, K. (no date). The Stakeholder Theory in the Modern Global Business Environment. International Journa lof Applied Institutional Gorvenance , 1 (1), 1-13. SABB. (2017). Homepage. Retrieved 06 05, 2017, from sabb.com: https://www.sabb.com/en/ Smit, P. (2007). Strategy Implementation: Readings. Johannesburg: Creda Communications. Broderick, S., Vachirapornpuk, S. (2002). Service quality in Internet banking: the importance of customer role. Marketing Intelligence Planning,( 20) 6, pp.327-335, doi: 10.1108/02634500210445383 Julian, C.,Ramaseshan, B. (1994). The Role of Customer?contact Personnel in the Marketing of a Retail Banks Services. International Journal of Retail Distribution Management, ( 22),5, pp.29-34.
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